Anti-Spam Policy

At D-engage, we’ve crafted a strong, zero-tolerance anti-spam policy to protect the delivery rates and reputations of our customers. If you feel one of our customers has sent you spam, please email us below, and we’ll immediately take steps to solve the problem.

What is Spam?

Spam, also known as junk mail, is an unsolicited commercial email message, especially bulk email message. Unsolicited means that the recipient has not granted verifiable permission for the message to be sent. Bulk means that the message is sent as part of a larger collection of messages, all having substantively identical content. The term ‘spamming’ refers to transmitting, distributing or delivering any unwanted commercial e-mail correspondence, especially in mass quantities, through the electronic means of communication.

Permission is required

When having subscribers subscribe you must ensure that they know you will be sending them emails. You should also let them know how frequently they can expect to receive emails. By having this information upfront and easy for your subscribers to understand, you can ensure lower bounce, unsubscribe, and complaint rates.

Importing your existing subscribers

You are able to import your existing subscribers without requiring an additional opt-in process by our service. Any subscriber you import should have already opted-in to receive your emails. Importing subscribers who have not directly requested emails from you in the past (using your own opt-in process) cannot be imported.

Paid lists, rented lists, borrowed lists, etc.

We do not allow any form of paid, rented, borrowed, etc. lists. If you did not directly get permission to send emails to a subscriber you cannot use our hosted email marketing service.

Using subscribers collected offline

You must have direct permission of every subscriber in your list to send them emails. This includes emails that you would obtain offline. If you ask people to subscribe offline (such as on a piece of paper) you must be able to provide documented proof of the subscribers giving you permission to email them.

Unsubscribe link

You must have an unsubscribe link with every email sent. This is to comply with our terms and email sending laws. We will automatically place an unsubscribe link in your emails to ensure you do not violate email sending laws.

Reporting SPAM by a D-engage Client

Should you suspect that you may have received an unsolicited email from a D-Engage client, please send an email to abuse-report@dengage.com that contains the following information:

1. Full details on sender name and/or from address
2. The email address the suspected SPAM has been sent to (Important: it may differ from the one that you are sending us the complaint form)
3. The time and date you received the email D-engage thoroughly investigate every single SPAM complaint. Should we be able to trace the affected email address we will immediately remove it from the relevant client mailing list.